Terms And Conditions

The address is 4 Gilbert St, Hounslow (Middlesex), TW3 1QS (FX57 Limited).

Contact us via email at [email protected].

020 8570 1234 is the phone number to call.

In order to protect our customers’ personal information, we have provided a detailed corporate privacy policy, which we urge all of our customers to go through carefully.

If you use our website or services, you are indicating your acceptance and agreement to the practises described in this privacy statement.

Child Information: FX 57 Ltd will never knowingly or willfully collect information on children under the age of thirteen. If you are under the age of thirteen, you may browse our website but you are not permitted to make any purchases or register any of your personal information with us.

We collect the following types of personal information:

In the current state of affairs, we gather and handle the following information:

• Identifiers, contacts, and qualities that are unique to an individual (eg: name and contact details and any other details that you provide us with when you register to use our site).
• In most circumstances, the only information we have about our subscribing clients is their name and email address; but, in other cases, we may additionally have their address and phone number.

The method by which we obtained your personal information and the reason why we have it:

The majority of the personal information we collect and handle comes directly from you and is collected in one of the following ways:

• When you make an order to purchase items through our website, we will get an email confirmation.
• Create an online account on our website by filling out our online registration form.
• When you apply for a professional discount account with us, we will ask you a few questions.
• If you sign up for our newsletter, you will receive a confirmation email.
• When you contact us through email (either directly or through our website), we will save your email address.
• When you register for stock notifications on our website, we will send you an email.

Whenever you opt in to receive email marketing from us or when you subscribe to our newsletter, we employ tracking pixel technology to detect when emailed newsletters are opened. In order to get emails from us, you must first agree to our usage of a tracking pixel on your computer.

In our capacity as a small independent business, this information allows us to provide a more seamless service and to contact you if there are any issues with orders that you have placed. It also allows us to ensure that we are reaching out to you via email with any relevant information that we believe may be of interest to you, such as promotional offers, sales events, industry events, new products, and so on.

For example, when you place an order to purchase things from us, we want your billing/delivery address as well as your contact number in order to be able to complete your transaction effectively. For this reason, we ask for all of your personal information while providing a service.

Depending on whatever payment option you pick, Barclaycard Payment Solutions, Apple Pay, or Paypal will handle the processing of your credit card information.

When you place an online order, your credit card information is encrypted and processed securely by Barclaycard, Apple Pay, or Paypal, and we never have access to your credit card information.

According to the General Data Protection Regulation (GDPR), the legal grounds on which we rely for processing this information are as follows:

Your permission is required. In the event that you wish to withdraw your permission at any time, please contact us at [email protected].

An obligation has been placed on us by a contract.

We are required to do so by law.

We have a vested interest in this matter.

We require it in order to complete a public task.

We have a valid reason to be concerned.

We save your personal information in the following ways:

We keep the information on our customers for as long as is reasonably necessary to guarantee that we can continue to provide them with relevant and high-quality service. Your online or pro account information will be retained for as long as your account is active, and if you decide to cancel your account at any time, all of your personal information will be safely destroyed and removed from all of our systems and databases.

Your Data Protection Rights are as follows:

You have a number of rights under data protection legislation, including the following:

• Obtaining Copies of Your Personal Information-You have the right to request copies of any personal information we may hold on you.
• Your Right to Rectification-You have the right to request that we correct any personal information that you consider to be erroneous, and you also have the right to request that we complete any information that you think to be missing.
• Your Right to Erasure-In some instances, you have the right to request that we delete your personal information from our systems.
• When it comes to your personal information, you have the right to request that we restrict the processing of your information in certain instances.
• Your Right To Object To Processing-In some instances, you have the right to object to the processing of your personal information by the organisation that collected it.
• Your Right to Data Portability-you have the right to request that we transmit the personal information that you provided us to another organisation, or, in some instances, to you directly if you so request.
• If you wish to use your legal rights, you are not compelled to pay any fees.
• If you submit a request, we will respond to you within one month of receipt.

Contact us by email at in[email protected] if you have any questions or want to make a request.

How to File a Complaint:

In the event that you have any questions or issues concerning our use of your personal information, you may contact us by sending an email to [email protected].

If you are dissatisfied with how we have handled your information, you may file a complaint with the Information Commissioner’s Office (ICO).

Changing Your Mind:

If you have subscribed to our mailing list and decide at any point that you no longer wish to receive emails from us, you will have the option to unsubscribe from our mailing list at the bottom of each email by simply clicking on the unsubscribe box located at the bottom of each email you receive from us.

Changes to this policy

We may need to alter our privacy policy from time to time in order to stay compliant; the most recent policy will be valid as of the date stated at the bottom of this page.